Summer Institute for Conflict Management: Essential Skills for Career and Community Building

Summer Institute Virtual KSU Conflict Management

Kennesaw State University’s School of Conflict Management, Peacebuilding, and Development is hosting the 2021 Summer Institute Virtual Series for Professional Development to include an array of workshops in Restorative Justice, Ombudsing, and Diversity, Equity, & Inclusion. The Summer Institute is the premier convention of professionals, practitioners, and scholars in mediation, k-12 education, higher education, social work, counseling, legal and courts, individuals who work in restorative practices, or anyone who could benefit by learning conflict management skills in these rich, interactive sessions. All workshops may be taken individually or combined for discounted rates. 

The Summer Institute represents a great networking opportunity for working professionals in the field of conflict management and offers a great opportunity to receive continued education or CLE credits.

Kennesaw State University ONLINE

Date & Time:
Various Dates June and July 2021


2021 Summer Institue CCM calendar


“My colleague and I were very grateful for the warm hospitality all of you shared with us. I sensed it was indeed genuine. It is rare that I attend a workshop, or a conference and am made to feel included and appreciated as I did there.” -Larry Logan, Ombudsman Resolution Specialist

“{The Restorative Justice Practices workshop} was simply wonderful. John Lash was great and brought something quite unique to facilitating the class. I appreciate him for the value he brings. He is a great addition to the KSU Conflict Management resources.” -Flora Devine, MSCM Alumni

“The mediation conference and training was an exceptional exploration of new skills applicable to both my personal and professional life. Well done!” -William Bo Ford, Jr.


  • Workshop Summaries

    The 2021 Summer Institute Virtual Series for Professional Development offered by the Center for Conflict Management includes an array of workshops in Restorative Justice, Ombudsing, and Diversity, Equity, & Inclusion. All workshops may be taken individually or combined for discounted rates. Continuing Education credits available. 

    Restorative Justice Practices Series


    John Lash, Executive Director of the Georgia Conflict Center
    Cody Wehlan, Ph.D. student in International Conflict Management

    June 2-4, 8:30am-5:00pm
    Restorative Justice Introduction / Refresher

    A general overview of Restorative Justice, including the underlying philosophy, how to implement in various environments, and practice in facilitation of circles for conflict, community building, support, and other situations. Participants will plan and deliver circles relevant to their work environment and will receive coaching and feedback focused on improvement. 

    21-hour continuing education credits


    June 7-8, 8:30am-5:00pm
    Advanced Restorative Justice

    Join experienced practitioners for a deep dive into the nitty gritty of applying restorative practices in your workplace. This participant driven workshop will include a wide array of topics, including: system design, in-depth circle design, network building, difficult facilitation situations, and more. This workshop is intended for those with a grounding in restorative practices who are implementing or planning to implement restorative approaches to conflict and harm.

    14-hours continuing education credits

    Who should attend this training?

    • Teachers / Administrators /Special Education
    • Youth Serving Organizations
    • School Counselors, School Psychologists
    • Social Workers
    • School Resource Officers
    • Juvenile Practitioners in Criminal Justice
    • Other professionals who wish to incorporate peacemaking circles to build community and respond non-punitively to harm at their school/organization/agency.

    Learning Objectives

    • How to structure Implementation of Restorative Justice in organizations
    • Participants will have the opportunity to practice designing and keeping circles - both to build community and respond to harm - receiving feedback on their skills and an informal assessment of their readiness to apply circles to their work.
    • Drills and mock scenarios will draw from real life situations and will provide examples of the use of the process in schools, families, communities, and the justice system.
    • Participants will be introduced to the range of formal and informal interventions available as alternatives to punitive discipline and will explore how to integrate circle practices with existing policies and systems.

    Ombuds Workshop Series 

    Tuesday, June 8th, 1pm-4:15pm (Eastern Time)
    Helping Visitors Raise Concerns About Bullying

    with Kirsi Ahmavaara Aulin, LMFT, CO-OP, University of Colorado at Boulder
    We will explore both strategies for raising concerns about bullying and the risks inherent in raising concerns about bullying. This presentation will draw from the work of Daniel Kahneman, Laura Crawshaw, William Ury and Adam Grant, among others. I will also be relying on experience gained in my career as a psychotherapist and fourteen years as an Organizational Ombuds.

    Worth 3-Hour Professional Development Hours approved by the International Ombudsman Association's CO-OP Recertification Committee 

    Wednesday, June 9th, 1pm-4:15pm ET
    Ombudsing and COVID: Contemporary Challenges and Future Opportunities

    with Jennifer Schneider, University of South Florida
    Mary Rowe, Massachusetts Institute of Technology
    Timothy Hedeen, Kennesaw State University

    The pandemic has presented a range of challenges for ombuds and their host organizations. Reconfigured workplaces demanded big changes in how ombuds receive visitors and information, maintain rapport and confidentiality, communicate with colleagues and leaders, and much more. We'll share and learn artful, ethical responses to these challenges. And we'll look ahead to the many opportunities a post-pandemic context will offer as well, recognizing that many changes will provide fertile ground for ombuds offices to re-design their services for maximum benefit to their constituents.

    Worth 3-Hour Professional Development Hours approved by the International Ombudsman Association's CO-OP Recertification Committee 

    Thursday, June 10th, 1pm-4:15pm ET
    Demystifying Ombuds Work by Presenting Data for Impact

    with Lisa Yamagata-Lynch, University of Tennessee-Knoxville

    We will explore how ombuds offices can use data to demystify their value within an organization. In this workshop participants will learn about data visualization and data storytelling. Participants will engage in hands on activities with Microsoft Excel and PowerPoint to create Ombuds Service Data Dashboards. Finally, there will be a demonstration of how a qualitative research tool such as QSR Nvivo can be used for capturing themes that cut across visitor cases. 

    Worth 3-Hour Professional Development Hours approved by the International Ombudsman Association's CO-OP Recertification Committee

    Diversity, Equity, & Inclusion Series

    June 15, 2021 – 1:00pm -4:30pm
    Unconscious Bias at Work

    with Dr. Susan Raines

    Unconscious bias works its way into our decision-making process in subtle, unintentional ways. This course illuminates hidden sources of bias and equips students with tools to identify and redress the negative consequences of hidden biases at work and in life. 


    June 17, 2021 – 1:00pm -4:30pm
    Working across Generations

    Dr. Susan Raines & Joe Risby, MS

    Rapid social and economic changes such as Great Recession, pandemics and the technological revolution result in vast differences in mentalities and lifestyles between generations. This training provides insights and tools designed to build empathy and collaboration between generations in your workplace and community. 


    June 22, 2021 – 1:00pm -4:30pm
    Can I Say That? LGBTQ’ Cultural Competency

    Dr Amanda Reinke

    "Can I Say That?” is an opportunity to learn about LGBTQ’ identities, gender and sexuality, and examine the role of bias and assumptions. If you feel like you should be LGBTQ’ inclusive, but aren’t comfortable with the terminology, your level of understanding, or how to be more inclusive and affirming, then this workshop is for you. 


    July 1, 2021- 1:00pm – 4:30pm
    3-Step Problem Solving for Difficult Conversations

    Dr. Susan Raines

    Our country and its people are deeply divided on issues of politics, identity, and worldview. Our workplaces are not immune from societal conflict. This training focuses on dialogue skills to empower individuals to communicate across contested divided and then provides a 3-Step process for tackling everyday problems at work and home. 


    July 21, 2021 – 1:00pm-4:30pm
    Simple Changes for Organizational Justice

    Dr. Susan Raines

    This training provides simple, low-cost solutions to redress common sources of bias at work which result in unfair practices, discrimination (overt and implicit), and disengagement and low mission achievement. 


    • Training/



    • Intro to Restorative Justice Practices
      John Lash, MSCM and Cody Wehlan, M.A.
      June 2-4
      8:30am-4:30pm ET
    • Advanced Restorative Justice Practices
      John Lash, MSCM and Cody Wehlan, M.A.
      June 7-8

       8:30am-4:30pm ET
      if combined
    • Helping Visitors Raise Concerns About Bullying
      Kirsi Aulin, Ph.D.
      June 8
      1pm-4:15pm ET
    • Ombudsing and COVID-19: Contemporary Challenges and Future Opportunities
      Jennifer Schneider, Ph.D., Mary Rowe, Ph.D., and Timothy Hedeen, Ph.D.
      June 9
      1pm-4:15pm ET
    • Demystifying Ombuds Work by Presenting Data for Impact
      Lisa Yamagata-Lynch, Ph.D.
      June 10
      1pm-4:15pm ET
      if combined
    • Unconscious Bias at Work
      Susan Raines, Ph.D.
      June 15
      1pm-4:30pm ET
    • Working Across Generations
      Susan Raines, Ph.D. and Joe Risby, MSCM
      June 17
      1pm-4:30pm ET
    • Can I Say That? LGBTQ' Cultural Competency
      Amanda Reinke, Ph.D.
      June 22
      1pm-4:30pm ET
    • 3-Step Problem-Solving for Difficult Conversations
      Susan Raines, Ph.D.
      July 1
      1pm-4:30pm ET
    • Simple Changes for Organizational Justice
      Susan Raines, Ph.D.
      July 21
      1pm-4:30pm ET
      if combined
      10% discount




Register Here


Contact Information:
Ellen Lahtinen / email: / Phone: (470) 578-6115

Event Flyer