Workshops offered by the Kennesaw State University Center of Conflict Management can include the following components.

Workplace Conflict

  • Know Your Style: Conflict Management Styles at Work and Home
  • Employment Dispute Resolution: Prevention, Mediation, and Arbitration (for Human Resource Professionals and Managers)
  • Coaching Employees Through Conflict Early Mediation: The Key to Cost Savings in Employment Disputes
  • Managing Healthcare Conflicts (for hospital administrators, attorneys, and patient care advocates)


  • Women Don't Ask: The Role of Gender in Negotiation
  • Intercultural Communication for International Business

Team Building

  • Lessons from the Sports Pages: What Coaches and Athletes Know About Team Building

Additional Professional Training

  • Reducing Employee Turnover and Increasing Engagement
  • Advanced Domestic Violence issues in Mediation (For Georgia’s domestic relations mediators)
  • Representing Clients in Mediation (Continuing Legal Education Seminar for Lawyers)
  • Conflict Management for Military & Security Personnel Restorative Justice

 Basic Modules

  • Communication Skills
  • Dealing with Difficult People and Situations
  • Culture & Conflict
  • Managing Customer Service Conflicts
  • Managing Healthcare Conflicts
  • Managing Education Conflicts
  • Managing Human Resources Conflicts
  • Mediation Skills
  • Negotiation

Advanced Modules

  • Advanced Mediation Skills & Practicum
  • Coaching for Conflict Management
  • Designing Conflict Management Systems
  • Diversity Issues & EEOC Conflicts
  • Managing Public Disputes and Community Conflict
  • Multi-Party Facilitation Skills
  • Planning Public Meetings
  • Workplace Mediation